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Contact information

To set up, change, or cancel a ride reservation contact Gadabout at:

Gadabout Transportation Services
737 Willow Ave.
Ithaca, NY 14850
(607) 273-1878
fax: (607) 277-9551

Office Hours: Monday-Friday 8:00am - 4:30pm

Trouble getting through to the Gadabout office during normal business hours? Did you get a busy signal or did the line keep ringing but no one picked up? If you had an issue getting through, please let us know about it and be sure to tell us the date and time it occurred.

For questions about ADA complementary paratransit, to apply for the service, or for more information regarding the appeals process, please contact:

Tompkins Consolidated Area Transit (TCAT)
Jenn Jennings, ADA paratransit coordinator
737 Willow Ave.
Ithaca, NY 14850
(607) 277-9388 x420
TTY (607) 277-9766
fax: (607) 277-9552
jj2@tcatmail.com

Office Hours: Monday-Friday 8:00am - 5pm

Emergency Contact Information for ADA riders
In case of an emergency outside of normal office hours please call (in this order):

1. ADA vehicle cell phones........279-6425
280-0478

2. TCAT Dispatch......................277-9388 x610

3. Gadabout Director.................273-1878

4. Police/...................................272-3245
Sheriff...................................272-3245

5. Taxi - Ithaca Dispatch...........277-7777 or
1-888-321-1149 (Ithaca Taxi now has a wheelchair accessible taxi)

6. Bangs Ambulance................273-1161

Home » ADA » Contact information

In This Section

ADA Paratransit Info Guide
This comprehensive guide will answer most of your questions regarding ADA complementary paratransit service.
Gadabout vs. Paratransit
Gadabout operates two different types of service. They operate regular Gadabout service and they also operate TCAT's paratransit service. Gadabout operates both types of service simultaneously with the same fleet of buses. This section will explain the difference between Gadabout and ADA paratransit (operated by Gadabout) and the eligibility requirements for each.
Gadabout service FAQ
Answers to frequently asked questions about using Gadabout's service for both regular Gadabout riders and ADA riders transported by Gadabout Transportation.
Apply for ADA
Download the ADA eligibility application to print out or fill it out right on your computer using Adobe Acrobat and submit it via email.
Appeals
If you disagree with a suspension of service, denial of eligibility, or with the conditions placed on your eligibility you have the right to appeal. Appeals must be filed in writing with the TCAT office within 60 days of the receipt of the original determination or suspension letter.
Half-fare
If you are 60 years old or older -or- if you have a disability and you receive SSI, SSD, or disabled veterans benefits than you are eligible to pay half-fare (75¢ per ride in county, $1.50 per ride out of county) on the TCAT bus. Apply for the half-fare proof of eligibility card here.
Contact us
Contact information for Gadabout and TCAT ADA paratransit coordinator

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Contact TCAT by email or Snail Mail: 737 Willow Ave. Ithaca, NY 14850 or call: (607) 277-RIDE (That's 277-7433). TCAT TDD: (607) 277-9766. To schedule an ADA Paratransit ride: (607) 273-1878
TCAT, Inc. is a not-for-profit corporation providing public transportation services for Cornell University, the City of Ithaca, and Tompkins County.
Copyright © 2009 TCAT, All Rights Reserved.